Privacy Policy

This policy sets out how Tenax Analytics Ltd uses and protects your personal information, including data from your use of our website.


Tenax Analytics is the Data Controller for personal data in regard to, requests for information forms and newsletter subscribers. For the purpose of this document we will use the group term ‘visitors’ to describe any one of these groups.  

 

Who is behind Tenax Analytics?

Tenax Analytics is a trading name for Tenax Analytics Ltd. Our company registration number is 11043191. Our registered office address is: Stanhope House Mark Rake, Bromborough, Wirral, Merseyside CH62 2DN

 

We do not trade personal data for commercial purposes and will only disclose it if required by law or if it is with your consent.  


This policy is in line with the new General Data Protection Regulation (GDPR), which comes into force in May 2018.

Use dataprotection@tenax-analytics.com for any data protection queries.

The lawful bases we rely on

Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified Legitimate Interests.

Legitimate Interests – we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We have conducted a Legitimate Interest Assessment (LIA) which is available to review by emailing us at dataprotection@tenax-analytics.com and requesting a copy.

Read more about the data we process and store:

Email subscribers 

 

If you subscribe to our mailing list, you will be automatically subscribed to receive email updates. You will only receive information that you have opted in to receive. 


We use Mailchimp to manage our email marketing. Mailchimp store their data in the US although they comply with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework. They do share data with third parties. We are in the process of moving to a UK-hosted email service who will secure and keep private all data.


You can change your email marketing preferences at any time, by clicking ‘unsubscribe’ or on any of our emails or by contacting: dataprotection@tenax-analytics.com 

 

Contact form users 

 

If you get in touch with us via the contact form on the website or landing pages, we may save the details you share with us on our database. This way, if you get in touch with you in future we can refer to our previous conversations. We will never share your details with any other organisation.

 

Website and landing page visitors

We use Google Analytics (GA) to track site user interaction. We have GA code installed on our sites which creates one or more text files on your computer (called a “cookie”). The cookies contain an ID number which is used to uniquely identify your browser and track each site you visit that has GA enabled.

We use this data to determine the number of people using our site and to better understand how they find and use our web pages. With this information we can continually improve the information that we provide on our site and the processes for actions such as contacting us and donating. We can also use it to increase the number of new people finding our site.

Google analytics stores the following data:

– Time of visit, pages visited, and time spent on each page of the webpages

– Interactions with site-specific widgets

– Referring site details (such as the URL a user came through to arrive at this site)

– Type of web browser

– Type of operating system (OS)

– Flash version, JavaScript support, screen resolution, and screen colour processing ability

– Network location and IP address

– Document downloads

– Clicks on links leading to external websites

– Errors when users fill out forms

– Clicks on videos

– Scroll depth

Google also collects information about you from its Doubleclick tracking and profiling service, from ad-supported apps on your Android or iOS device, from your YouTube and Gmail activity and from your Google account. This data is put together and used to make inferences about your age, gender, interests, hobbies, shopping habits and living circumstances.  

Your rights
If you already have GA cookies, they will be updated with the latest information about your visit to the site.

As we cannot access any personal data about you ourselves, we are not the Data Controller for your Google Analytics or Doubleclick profile data. You would need to contact Google directly for this information.

You have the right to object to this tracking and to stop it happening.

How do I prevent being tracked by Google Analytics?

If you are uncomfortable with this tracking, you can take the following actions:

– Use a tracking-blocker, such as Privacy Badger

– Clear cookies after every browsing session

– Install the Google Analytics opt-out extension

 

Your rights

As an individual whose personal data is processed by Tenax Analytics you have the following rights:

 

To exercise any of these rights, please contact: dataprotection@tenax-analytics.com

If you are not happy with the way we have handled your data and are unable to resolve the issue with us personally, you can complain to the ICO.